5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that most security guard businesses are capable of supplying the service that property supervisors want, but too often do not because of a lack of continuing quality control processes.
Safety guard businesses are unlike any vendor a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they do their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you determine whether the protector organization is doing their job including running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your defenses. In most cases they probably are, but it’s important to implement a system of verification and quality control to ensure that issues associated with the deficiency of doing these jobs do not begin to occur.
In this guide we will talk five (5) easy actions to improving your security guard service and achieving everything you imagine as your perfect keyholding.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your condition is among those states, ensure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security company and ask yourself does it seem adequate.
It is also the security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to display whether the protector is a good match for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue can tell you a lot about what to expect from this shield and it gives you an opportunity to ask another shield if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces each shield to the company itself, in many circumstances the shield’s orientation to his delegated property isn’t quite as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your site specific training resembles:
• Does it occur at your property?
• Just how long is each officer educated?
• Just how long can the security company double lender? (Double banking is the procedure for having a seasoned guard working in the exact same time as the new guard.)
Determine the answer to each of these questions and make sure they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to operate in your property.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel their job isn’t important and they begin to see themselves as not as a part of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
If your guards must make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are on your property. These monitoring systems allow the security guard company to monitor the time and log the activity of these guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the security guard company provides a way of earning sure each guard is safe and alert. By having guards check-in regularly with the security guard company, at least each 30 minutes, guards believe their safety is important and being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure they know their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program. Bear in mind, when selecting a security adviser be confident the adviser isn’t really a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your current security guard company.